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OUR POLICIES
We guarantee that all hedgehogs sold by us are free from any known and undisclosed illnesses or defects.
We provide our buyers with lifetime support.
We recommend All buyers must have their new hedgehog examined by a licensed veterinarian who is experienced with hedgehogs. In the unlikely event that a hedgehog sold by us is found to have a life-threatening congenital defect or WHS, he/she will be replaced with a hedgehog of equal value (based on current age) as soon as one is available and once we have received the original hedgehog and all documentation from the veterinarian confirming such a diagnosis.
(We reserve the right to a conference with the diagnosing veterinarian for confirmation. We reserve the right to a second opinion, at our expense.) ---Replacement does not include shipping cost.
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In the unlikely event that a hedgehog sold by us should die from causes other than geriatric related illness, the buyer is expected to have a licensed veterinarian, who is experienced with hedgehogs, perform a necropsy to determine the cause of death and notify us of the cause. If it is determined that the cause of death was a congenital defect or WHS, we will replace him/her with a hedgehog of equal value (based on age at time of death) as soon as one is available and once we have received the necropsy report and any other accompanying documentation from the veterinarian, confirming cause of death. We reserve the right to a conference with the diagnosing veterinarian for confirmation. We reserve the right to a second opinion, at our expense. Replacement does not include shipping cost.
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We make no guarantees regarding cancers of any type as we believe that many cancers are often caused by artificial preservatives and other chemicals in commercial pet foods and/or as a direct result of poor environment, poor diet and poor hygiene.
We reserve the right to request that your veterinarian consult with Our Vet.
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PLEASE NOTE: No replacement will be given without documentation of the illness/death by a licensed veterinarian who is experienced with hedgehogs. If you are unable to have a necropsy performed, please contact us immediately about returning the remains to us so that we may have the necropsy performed; in which case no replacement will be given regardless of cause of death.
We are not responsible for any medical expenses except: A conference between veterinarian for confirmation, a second opinion that is at our request, a necropsy that we offer to have performed with no replacement hedgehog.
Special Note:
It is very important to notify the breeder when an animal dies from any condition that is known/suspected to be genetic or hereditary.
We consider failure to provide the hedgehog with the required temperatures of 75°F - 80°F, to be a form of abuse, which will nullify this guarantee.
We consider failure to offer a proper diet (one of our approved diets)(consisting of LIVE insects a minimum of 2 days per week) to be a form of neglect, which will nullify this guarantee.
We will not replace any hedgehog that dies/becomes ill as a result of any form of neglect/abuse; including, but not limited to:
- The above mentioned temperature and dietary requirements
- Allergic reaction of any type
- Broken bones, injuries, and the like
- Infections including but not limited to respiratory, skin, urinary, etc.
DEPOSITS
DEPOSITS:
A $50.00 non-refundable deposit is required to reserve a baby hedgehog. Available adults must be paid in full to be reserved.
Once received, the $50.00 deposit amount is deducted to the total price.
By placing a deposit, you are agreeing to our policies.
Deposits can be paid in CASH person, online via PayPal or Venmo. The hedgehog is not reserved until the payment is received.
Once a deposit has been received, the hedgehog will be marked RESERVED for "Your Name".
No hedgehog will leave Quill Berry until any/all online payments or money orders have cleared.
If a hedgehog is being shipped, shipping will not take place nor be scheduled until payment in full for the hedgehog AND shipping is received and has cleared.
NOTE REGARDING PICK UP: Once a deposit or payment has been received, it is expected that you will pay in full and pick up your hedgehog within 7 calendar days with the exception of babies not yet weaned. For un-weaned babies, it is expected that you will pay in full and pick up within 7 calendar days of the weaning date and/or notification that the baby has weaned.
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REFUNDS:
We do our best to ensure that every hedgehog that leaves us is matched with a suitable owner. We would like to see every animal go to a forever home but we do understand that sometimes circumstances can leave some pet owners with no choice but to re-home or return their pet.
We REQUIRE that our buyers notify us in the event that they are unable to keep their hedgehog. We reserve the right to take the hedgehog back rather than the buyer sending it to a new owner that we have not screened. For that reason, we have one of the best return policies that you will find among animals breeders.
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If at any point you decide you cannot keep your new hedgehog, you must return him/her to us at Quill Berry. If you return the hedgehog within the first 30 days, you will be eligible for a partial refund. Please keep in mind $50 dollars of your purchase price is nonrefundable.
0-30 days =50% (For example, if the total was $200, $50 is nonrefundable which means you will receive 50% of $150.)
After 30 days you will not be eligible for a refund, but I require the hedgehogs be returned to me.
I handle everything on a case-by-case basis. If you decide your new hedgehog is not for you within the first 7 days you may be eligible for a full refund (not including the non refundable deposit).
If there has been any sign of neglect or abuse, the refund amount will be forfeited to help pay for future vet bills the hedgehog may require.
After 30 days, no refund is given, but are always happy accept the hedgehog as a rescue/relinquished animal.
Refunds are offered in cash/ or how you paid at the return of the hedgehog unless previously discussed.
Shipping charges and delivery fees will not be refunded once those services have been provided to you.
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No refund will be given for any hedgehog that is returned to us ill.
No refund will be given for any hedgehog that is returned to us injured.
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