OUR POLICIES

We guarantee that all hedgehogs sold by us are free from any known and undisclosed illnesses or defects.
We provide our buyers with lifetime support. 
We recommend All buyers must have their new hedgehog examined by a licensed veterinarian who is experienced with hedgehogs. In the unlikely event that a hedgehog sold by us is found to have a life-threatening congenital defect or WHS, he/she will be replaced with a hedgehog of equal value (based on current age) as soon as one is available and once we have received the original hedgehog and all documentation from the veterinarian confirming such a diagnosis.

(We reserve the right to a conference with the diagnosing veterinarian for confirmation.  We reserve the right to a second opinion, at our expense.)  ---Replacement does not include shipping cost.

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In the unlikely event that a hedgehog sold by us should die from causes other than geriatric related illness, the buyer is expected to have a licensed veterinarian, who is experienced with hedgehogs, perform a necropsy to determine the cause of death and notify us of the cause.  If it is determined that the cause of death was a congenital defect or WHS, we will replace him/her with a hedgehog of equal value (based on age at time of death) as soon as one is available and once we have received the necropsy report and any other accompanying documentation from the veterinarian, confirming cause of death.  We reserve the right to a conference with the diagnosing veterinarian for confirmation.  We reserve the right to a second opinion, at our expense.  Replacement does not include shipping cost.

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We make no guarantees regarding cancers of any type as we believe that many cancers are often caused by artificial preservatives and other chemicals in commercial pet foods and/or as a direct result of poor environment, poor diet and poor hygiene.

We reserve the right to request that your veterinarian consult with Our Vet.

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PLEASE NOTE:  No replacement will be given without documentation of the illness/death by a licensed veterinarian who is experienced with hedgehogs.  If you are unable to have a necropsy performed, please contact us immediately about returning the remains to us so that we may have the necropsy performed; in which case no replacement will be given regardless of cause of death. 
We are not responsible for any medical expenses except:  A conference between veterinarian for confirmation, a second opinion that is at our request, a necropsy that we offer to have performed with no replacement hedgehog.

Special Note:
It is very important to notify the breeder when an animal dies from any condition that is known/suspected to be genetic or hereditary.

We consider failure to provide the hedgehog with the required temperatures of 75°F - 80°F, to be a form of abuse, which will nullify this guarantee.

We consider failure to offer a proper diet (one of our approved diets)(consisting of LIVE insects a minimum of 2 days per week) to be a form of neglect, which will nullify this guarantee.
We will not replace any hedgehog that dies/becomes ill as a result of any form of neglect/abuse; including, but not limited to:
 - The above mentioned temperature and dietary requirements
 - Allergic reaction of any type
 - Broken bones, injuries, and the like
 - Infections including but not limited to respiratory, skin, urinary, etc.